丁香人才 > 职位招聘 >辅助科室及护理招聘 >广东辅助科室及护理招聘 >Patient Access Coordinator 客户服务专员-Guangzhou-00002招聘

Patient Access Coordinator 客户服务专员-Guangzhou-00002

和睦家医疗 2016-12-05发布 2017-01-22截止
  • 学历要求: 大专
  • 英语要求: 熟练
  • 年龄要求: 不限
  • 专业要求: 其他,基础医...
  • 工作年限: 不限
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 广东省
  • 职称要求: 不限
  • 招聘人数: 1人

职位描述

岗位职责
• Assist patients with the registration process and book future appointments for patients 协助患者登记信息、为患者做预约服务
• Settle patient accounts by processing invoices and collecting payments from patients为患者结账、开发票
• Coordinate with medical team or service related department to provide patient UFH standard service. 与医疗团队或相关服务部门协调以向患者提供和睦家高水准服务
• Provide a high level of customer service to patients by responding to patient inquiries via phone, email, or in person. 对患者的来电来邮或亲自登门咨询提供高品质的客户服务

任职条件
1. Associate college degree preferred;
2. Working experience in cashiering/reception/customer service preferred;
3. Language skills in Chinese and English,Cantonese,verbal and non-verbal
4. Communicating skill in interacting with patients
5. Coordinating skill in dealing with problems
6. Basic knowledge of Reception and Cashiering;
7. Good knowledge of Microsoft Word and Excel;
8. Basic understanding of customer service;
9. Basic understanding of healthcare industry

职位概述
1. Ensure that the scheduling and registration process for the patient is completed accurately and efficiently保证准确无误并高效地完成患者的预约和登记
2. Respond to patient inquiries and educate them on UFH-level policies and procedures.
有效回应患者的疑问并根据和睦家的政策和流程帮教患者
3. Assist with generating patient invoices and processing patient payments to ensure that
patient’s accounts are settled. 协助打印发票、为患者结账
4. Coordinate with insurance companies to ensure that patient has active medical
coverage for the services that they receive at UFH. 与保险公司沟通协调以确保患者在和睦家所接受的医疗服务在被保险的范围内
5. Assist Supervisor/Manager with any new initiatives or special projects. 协助主管/经理
完成新的任务或额外项目
6. Can accept shift work. 能接受轮班工作,不保证周末休息
该单位 HR 近两周的应聘简历处理率: 20%

联系人: 人力资源HR

地    址:北京市朝阳区将台路2号

Pioneering Healthcare in China: United Family Healthcare


United Family Healthcare (UFH) is an international hospital and clinic network that provides private, premium healthcare. Founded in 1997, UFH has remained true to its pioneering vision. All UFH hospitals and clinics provide patients with high quality premium healthcare in a personalized setting, often surpassing the standard of service found elsewhere in Asia or the world.


Beijing United Family Hospital (BJU ...详情

Copyright © 2007-2016 DXY All Reserved. 浙B2-20070219(含BBS) (浙)-经营性-2012-0008 浙卫网审[2014] 40号