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Patient Services Coordinator 客户关系协调员(夜班)-Beijing-00941

和睦家医疗 2016-12-08发布 2017-01-23截止
  • 学历要求: 大专
  • 外语要求: 不限
  • 年龄要求: 不限
  • 专业要求: 不限
  • 工作年限: 一年以上
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 北京市
  • 职称要求: 不限
  • 招聘人数: 1人

职位描述

任职条件
1. High school education or above
2. One year working experience in hospitality, customer service, patient care or related fields.
3. Male preferred
职位概述
To ensure patient’s registration data is accurate, greet and assist patients who visit the hospital or who phone with inquiries or make appointments.

Responsibilities:

Core duties:
• Be ready to greet patients.
• Provide excellent services in greeting customers.
• Direct patients in the right direction, escort patients as much as possible
• Explain services to patients
• Promote the hospital and its services
• Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,
• Keep up to date with everything that is happening at UFH in order to inform patients and answer questions thoroughly
• Assign medical record number for new patients
• Explain registration process to new patients and assist in the completion of necessary forms.
• Obtain verification of patient’s personal identification upon registration and financial insurance documents.
• Enter mandatory fields of patient information and complete patient registration in the system.
• Track the registration mistakes correction.
• Admission, discharge and transfer of inpatients
• Assist in scheduling appointments including all satellite clinics
• Introduce membership information
• Announce codes - Red, yellow, green, pink, blue
• Switchboard operator: handling incoming calls, transfers calls to relevant departments, assists in scheduling appointments, provide directions and answer general inquires etc.
• Answer general patient inquiries and assist patient when needed,
• Take messages on the telephone and make sure they are delivered immediately
• Keep lobby and front desk tidy and orderly
• Act as triage liaison calling the ER Nurse or clerk for medical issues.
• Assist patients by booking airline tickets, hotel rooms, order flowers and providing patient and visitors with local information they may request.
• Maintain at least 98% accuracy in daily completeness of mandatory fields report.
• Help send fax, assist patient use public website, and call long distance calls.
• Call security guard and/or Ayi for clinics
• Sell gift shop items and flowers
• Maintain good working relations with all departments
• Other tasks that are allotted by management.
• Attend meetings as required.
• Keep work area neat and organized
• Comply with other assigned work by Supervisor.

Other duties preformed :
• Update on call lists, and call the on call physician accordingly.
• Maintain sufficient supply of doctor’s name cards and flyers/brochures in the lobby
部门概述
和睦家医疗集团是中国境内第一家按国际标准设立、诊疗技术领先的综合性医疗机构,我们的宗旨是:在家庭般温馨舒适的就诊环境里,为患者提供独特的、全方位的医疗服务.

联系人: 人力资源HR

地    址:北京市朝阳区将台路2号

Pioneering Healthcare in China: United Family Healthcare


United Family Healthcare (UFH) is an international hospital and clinic network that provides private, premium healthcare. Founded in 1997, UFH has remained true to its pioneering vision. All UFH hospitals and clinics provide patients with high quality premium healthcare in a personalized setting, often surpassing the standard of service found elsewhere in Asia or the world.


Beijing United Family Hospital (BJU ...详情

单位概况

和睦家医疗
近两周应聘简历处理率:20%
医疗/护理/保健/卫生
民营医院 其他
500~999人
北京市朝阳区将台路2号
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