丁香人才 > 职位招聘 >辅助科室及护理招聘 >北京辅助科室及护理招聘 >Customer Care Consultant 呼叫中心顾问-北京-00743招聘

Customer Care Consultant 呼叫中心顾问-北京-00743

和睦家医疗 2016-12-09发布 2017-01-22截止
  • 学历要求: 大专
  • 英语要求: 熟练
  • 年龄要求: 不限
  • 专业要求: 不限
  • 工作年限: 一年以上
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 北京市
  • 职称要求: 不限
  • 招聘人数: 1人

职位描述

岗位职责
1. Identify customer needs and interpret UFH information to the customer’s level of comprehension
2. Present a professional and courteous image to represent customer-focused UFH standards
3. Use proactive listening skills and probing techniques to better understand the customers’ perspectives, behaviors, and motivations
4. Balance quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of customers
5. A CCS must collect accurate customer information and can input into system accurately
6. Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard
7. probation period, Compliance requirements: English standard grades for IELTS 5, business checking quality of new staffs, score: 80;
8. Conduct self in a manner that maintains harmonious working relationships
9. Act with integrity and professionalism at all times
任职条件
1. Willing to take responsibility, integrity
2. Minimum one year customer service in a call center environment, or two years of general customer service
3. Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms without relying on scripted responses.
4. Experience solving complex and escalated customer situations
5. Hospital working experience will be preferred
6. Want to have long-term development in call center industry
7. No limitation to age and sex
8. Ability to handle multiple tasks and able to work under pressure and in a fast pace working environment
9. Excellent oral and written English and Chinese.
10. Good computer skill.
11. Professional telephone etiquette.
12. Good customer service skill.
13. Caring in mature manner nature, organized and service oriented.
14. Be a team worker
15. Has positive good working attitude and be willing to take challenged work
16. Good command of English.
17. Computer skills—basic computer skills including e-mail, MS program, word and excel.
18. College degree, higher education preferred.
职位概述
A Customer Care Consultant (CCC) represents the Commonwealth of UFH in responding to a variety of complex inquiries. A CCC must at all times maintain a positive image of UFH while disseminating thorough and accurate information in a professional manner.
部门概述
和睦家医疗集团是中国境内第一家按国际标准设立、诊疗技术领先的综合性医疗机构,我们的宗旨是:在家庭般温馨舒适的就诊环境里,为患者提供独特的、全方位的医疗服务.

联系人: 人力资源HR

地    址:北京市朝阳区将台路2号

Pioneering Healthcare in China: United Family Healthcare


United Family Healthcare (UFH) is an international hospital and clinic network that provides private, premium healthcare. Founded in 1997, UFH has remained true to its pioneering vision. All UFH hospitals and clinics provide patients with high quality premium healthcare in a personalized setting, often surpassing the standard of service found elsewhere in Asia or the world.


Beijing United Family Hospital (BJU ...详情

单位概况

和睦家医疗
近两周应聘简历处理率:20%
医疗/护理/保健/卫生
民营医院 其他
500~999人
北京市朝阳区将台路2号
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