Customer Care Consultant 呼叫中心顾问-北京-00743

面议 北京 1-2年 大专 全职
和睦家医疗 2017-07-21 更新 2017-09-15 截止

Customer Care Consultant 呼叫中心顾问-北京-00743

职位描述
岗位职责
1. Identify customer needs and interpret UFH information to thecustomer’s level of comprehension
2. Present a professional and courteous image to representcustomer-focused UFH standards
3. Use proactive listening skills and probing techniques to betterunderstand the customers’ perspectives, behaviors, and motivations
4. Balance quality and quantity; provide information accurately andprofessionally in a timely fashion in order to assist the maximum numberof customers
5. A CCS must collect accurate customer information and can input intosystem accurately
6. Display a positive attitude while meeting or exceeding the demands ofa given situation, task, or performance standard
7. probation period, Compliance requirements: English standard gradesfor IELTS 5, business checking quality of new staffs, score: 80;
8. Conduct self in a manner that maintains harmonious workingrelationships
9. Act with integrity and professionalism at all times
任职条件
1. Willing to take responsibility, integrity
2. Minimum one year customer service in a call center environment, ortwo years of general customer service
3. Must be able to actively listen, ask probing questions, andcommunicate in clear and understandable terms without relying onscripted responses.
4. Experience solving complex and escalated customer situations
5. Hospital working experience will be preferred
6. Want to have long-term development in call center industry
7. No limitation to age and sex
8. Ability to handle multiple tasks and able to work under pressure andin a fast pace working environment
9. Excellent oral and written English and Chinese.
10. Good computer skill.
11. Professional telephone etiquette.
12. Good customer service skill.
13. Caring in mature manner nature, organized and service oriented.
14. Be a team worker
15. Has positive good working attitude and be willing to take challengedwork
16. Good command of English.
17. Computer skills—basic computer skills including e-mail, MS program,word and excel.
18. College degree, higher education preferred.
职位概述
A Customer Care Consultant (CCC) represents the Commonwealth of UFH inresponding to a variety of complex inquiries. A CCC must at all timesmaintain a positive image of UFH while disseminating thorough andaccurate information in a professional manner.
部门概述
和睦家医疗集团是中国境内第一家按国际标准设立、诊疗技术领先的综合性医疗机构,我们的宗旨是:在家庭般温馨舒适的就诊环境里,为患者提供独特的、全方位的医疗服务.
职位要求
  • 大专

  • 1-2年

工作地址

北京

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