丁香人才 > 职位招聘 >辅助科室及护理招聘 >北京辅助科室及护理招聘 >Senior Patient Services & Relations Officer (Social Worker)-北京-01187招聘

Senior Patient Services & Relations Officer (Social Worker)-北京-01187

和睦家医疗 2016-12-06发布 2017-01-22截止
  • 学历要求: 大专
  • 英语要求: 良好
  • 年龄要求: 不限
  • 专业要求: 临床医学,基础医...
  • 工作年限: 三年以上
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 北京市
  • 职称要求: 不限
  • 招聘人数: 1人

职位描述

岗位职责
Responsibilities:

• Identify patient's/family's psychosocial concerns that affect patient care management and interact with patient/family/interdisciplinary team to facilitate the patient care process.
• Improve patient and/or family understanding of and adjustment to the medical diagnosis to maximize benefits of medical intervention and enhance patient/family functioning throughout the course of illness. Ensure that the patient/family is involved in all phases of the patient care process.
• Provide short term crisis intervention counseling for patient/family.
• Participate in the provision of emotional support to the patient/family during patient's hospital stay.
• Coordination of services for patients/families during admission with patient services, nurses, treating doctor and physiological services (when needed)
• Maintain confidentiality and comply with professional ethics according to professional and Hospital standards.
• Facilitate discharge planning and acts as a liaison between individual, family, and community.
• Assess patient's/family's adaptation to patient illness and ability to provide for patient's care needs.
• Monitor, evaluate, and record patient’s progress according to measurable goals described in treatment and care plan.
• Be part of the multidisciplinary patient rounding
• Create agreements with adoption agencies in order to provide adoption check up’s and adoption counseling to parents to be.
• Develop, organize and implement individual/group methods and when clinically indicated, provides counseling/therapy for individuals and families.
• Demonstrate positive interpersonal relations in dealing with all members of the team.
• Communicate and collaborate with the team to ensure that care coordination needs of assigned patients are met without duplication of efforts
• Maintain and promote customer satisfaction.
• Develop training sessions for the patient services team and work closely on training sessions with the nursing education group for the nursing team
• Organize and perform work effectively and efficiently.
• Maintain and adjust schedule to enhance team performance. Flexibility take variety of shifts, including weekends based on the department need.
• Utilize critical thinking skills to achieve good outcomes
• Be alive to new ideas which could benefit the hospital and seek opportunities to continually improve the patient experience.
• Advocate for the patient to ensure quality outcomes.
• Assist patient services manager and director on projects and new initiatives.
• Maintain good working relations and demonstrate positive interpersonal relations with all departments and all hospital staff.
• Participate in the different initiatives going on in the hospital
• Attend meetings as required.
• Other tasks that are allotted by management.

Other duties performed

• Interact with patients with any issue ,answer patient inquires and assist patient when required with any issue

• Answer phone calls related to the patient services issues or help with any other requests ( Lab test results, medication refill ,billing issues , medical records copies .etc)

• Assist in scheduling appointments including all satellite clinics

• Maintain a thorough knowledge of hospital charges /discounts /packages /facilities /special events etc.

• Assist patients by booking airlines tickets ,hotel rooms and providing patient and visitors with local knowledge they may request.

• Ensure that comments and complaints are properly logged and acted upon by trying to avoid any patient leaving the hospital dissatisfied .Solicit assistance from the Patient Services Manager or upper management when needed .

• Communication and collaborate with the team to ensure that care coordination needs of assigned patients are met without duplication of efforts .

• Support and back up any duties preformed in the team as needed
任职条件
Qualifications:

• Bachelor level degree from an accredited college or university. Licensure at the LSW level
• 3-5 years related working experience

Skills:

• Essential Technical/Motor Skills: Speaking clearly to communicate with patients, families, physicians and staff regarding patient’s condition and care. Must be able to communicate and be literate in the English Language.
• Interpersonal Skills: Ability to develop positive interaction with patients, families, physicians and staff to effectively treat patients.
• Essential Mental Abilities: Must be able to assess a patient’s psychosocial situation, recommend treatment plans while inpatient and referral for outpatient psychology department for continuity of care.
• Select appropriate social work interventions, evaluate the patient’s response to treatment interventions and engage the patient in treatment.
• Essential Sensory Requirements: Ability to visually assess patients and to utilize sight to implement and evaluate interventions.
• Computer literate: MS Office software, Windows system
• Team player
• Good problem solver and always positive attitude facing challenges

Knowledge:
• Inpatient Social Worker experience
职位概述
Summary of Responsibilities:
Assess the psychosocial functioning of patients and families. Provide crisis intervention. Coordinate patient discharge planning and identify high risk psychosocial factors of patients/families that might impact discharge planning and help hospital staff understand the influence of those factors upon the course of medical care. Produce training activities for the department on crisis interventions.

部门概述
United Family Hospitals & Clinics is a pioneering, international standard healthcare organization in China, our sole mission is to provide comprehensive, integrated healthcare services in a uniquely warm and caring patient and family service-oriented environment.
该单位 HR 近两周的应聘简历处理率: 20%

联系人: 人力资源HR

地    址:北京市朝阳区将台路2号

Pioneering Healthcare in China: United Family Healthcare


United Family Healthcare (UFH) is an international hospital and clinic network that provides private, premium healthcare. Founded in 1997, UFH has remained true to its pioneering vision. All UFH hospitals and clinics provide patients with high quality premium healthcare in a personalized setting, often surpassing the standard of service found elsewhere in Asia or the world.


Beijing United Family Hospital (BJU ...详情

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