Collection Specialist_应收账款专员-Shanghai-01304

面议 上海 1-2年 学历不限 全职
和睦家医疗 2017-03-28 更新 2017-05-28 截止

Collection Specialist_应收账款专员-Shanghai-01304

Example of Duties:
1. Completes follow up on all claims until payment is received.
2. Tracks payments received and posts all payments to patient accountsincluding payments from insurance carriers, governmentagencies/companies and their fiscal intermediaries, self-insuredpatients.
3. Gathers data on daily, monthly and yearly basis to determine creditstatus of patient accounts. Runs routine report to check on creditstatus.
4. Reviews each account via computer, reports and other informationsources and identifies delinquent accounts, aging period and paymentsources and determines appropriate recommendation.
5. Reviews delinquent accounts with Manager, follows credit/collectionpolicies including writing adjustments to accounts and participates inmonthly A/R review.
6. Performs progressive collection actions including contactingpatients/insurance companies by telephone, mail, email and resubmittingclaims to third party reimbursers.
7. Closely reviews weekly reports to help set collection goals.
8. Makes adjustments to patient accounts according to written policiesand procedures, prepares account write-off when collection effortsexhaust.
9. Documents all actions related to patient’s account as permanentrecord.
10. Updates patient account information in the system and developsreports as requested.
11. Responds to and follows through on patient and insurance relatedinquiries to assure customer satisfaction.
12. Contributes possible software improvement ideas to assist in processflow.
13. Maintains strictest confidentiality of patient information.
14. Generates deposit slips and make the daily cash deposits to thebank.
15. Prioritizes work received and completes in a timely manner.
16. Participates in professional development activities.
17. Assists other office personnel in the performance of their duties asassigned and performs related work as required.
Performance Requirements:
Knowledge Skills and Abilities-
Knowledge of medical terminology and insurance industry. Knowledge ofclinical charging, coding and insurance billing procedures. Knowledge ofmedical collection practices, policies and procedures. Independence indecision making, excellent oral, written English and computer skills.Professional telephone etiquette. Ability to establish and maintaineffective working relationships with patients, employees and the public.Good time management skills and must be able to prioritize.
Minimum Education Requirement-
College degree preferred
Minimum Experience Requirement-
Two years working experience in accounts management or related areas.Working experience in SHU or other health care organization will be aplus.
Certificate or Licensing Needed –None
Uses collection techniques to keep accounts receivable current includingmonitoring for delinquent payments.
Processes unpaid accounts by contacting patients and third partyreimbursers and takes progressive and aggressive collection action toensure timely payment. Responsible for posting all payments, balancingwith the computer reports and answering all patient questions in aprofessional and friendly manner.
Requires high level of public contact and excellent interpersonalskills.
Can assume decision-making responsibilities in manager’s absence and asdirected by manager.



  • 学历不限

  • 1-2年



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