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Field Applications Scientist

宜曼达贸易(上海)有限公司 2016-12-09发布 2017-01-21截止
  • 学历要求: 本科
  • 英语要求: 熟练
  • 年龄要求: 不限
  • 专业要求: 医学遗传学,医学微...
  • 工作年限: 三年以上
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 北京市朝阳区
  • 职称要求: 中级
  • 招聘人数: 1人

职位描述

Position Summary:
Serve as a primary technical field contact for Illumina customers, responsible for all new installations, customer trainings, and providing data analysis, logistical, and troubleshooting support in their territory with the primary goals are to ensure maximum utilization of Illumina systems to drive revenues and sustain customer retention.

Tasks and Responsibilities:
- Coordinating new installations, including facility inspections, instrument validation, and customer training. Reviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system under general instruction.
- Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments. Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel.
- Developing and maintaining positive relationships with customers in assigned territory.
- Helping to maintain and increase product usage, and supporting routine sales efforts through technical presentations and demonstrations.
- Providing strategic and competitive customer feedback to Marketing and product development teams.
- Developing key company processes that support our mission of building a world-class customer support organization.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

任务和职责:
- 负责新装置的协调工作,包括设备检查、仪器检测和客户培训。 审查和批准设备的运行质量,并指导客户按照常规说明对系统进行操作和维护。
- 解决用户在专业技能、生物化学/分析设计、实验设计、软件和仪器方面遇到的问题。 说明客户需求, 将解决问题的责任落实到销售人员、工程人员或公司其他人员身上。
- 发展并维护与指定地区客户之间的良好合作关系。
- 通过技术讲解和示范来协助维持并提高产品的使用,以及提高日常销售业绩。
- 为市场营销和产品研发团队提供具有战略性和竞争性的客户反馈。
- 开发有助于我们完成构建世界一流客户支持组织这一使命的重要公司流程。

以上任务和职责只是此职位的基本职能;随着企业运营情况的变化,您可能需要适度承担一些额外的工作。

For interested applicants, please do the following:
1. Visit our Careers Page at http://www.illumina.com/company/careers/illumina-careers.html
2. Click 'Search Careers' and enter 4157BR in the 'Auto req ID' field to proceed with the application.

联系人: 宜曼达人事部

地    址:中国上海市淮海中路333号瑞安广场2210室

All About Us

Illumina is improving human health by unlocking the power of the genome. Our focus on innovation has established us as the global leader in DNA sequencing and array-based technologies, serving customers in the research, clinical and applied markets. Our products are used for applications in the life sciences, oncology, reproductive health, agriculture and other emerging segments.

lllumina has experienced phenomenal growth from $10 million in revenues in 2002 to approximately $1.9 billion in 2014. Forbes named Illumina #1 on the 2009 list of 25 Fastest-Growing Technology Companies in the United States, the second time over a three year period that Forbes ranked Illumina #1 on its list of rapidly growing technology companies. Illumina was also named #1 smartest company in the world as part of MIT’s 2014 Technology Review. As of December 2014, the company had a $26 billion market capitalization. ...详情

单位概况

宜曼达贸易(上海)有限公司
近两周应聘简历处理率:20%
制药/生物工程
生物企业 其他
1000~9999人
中国上海市淮海中路333号瑞安广场2210室
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