丁香人才 > 职位招聘 >客服及技术支持招聘 >上海客服及技术支持招聘 >黄浦区客服及技术支持招聘 >Technical Applications Scientist, Shanghai招聘

Technical Applications Scientist, Shanghai

宜曼达贸易(上海)有限公司 2016-12-09发布 2017-02-06截止
  • 学历要求: 硕士
  • 英语要求: 熟练
  • 年龄要求: 不限
  • 专业要求: 生物学
  • 工作年限: 二年以上
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 上海市黄浦区
  • 职称要求: 中级
  • 招聘人数: 1人

职位描述

All About Us:
Illumina is improving human health by unlocking the power of the genome. Our focus on innovation has established us as the global leader in DNA sequencing and array-based technologies, serving customers in the research, clinical and applied markets. Our products are used for applications in the life sciences, oncology, reproductive health, agriculture and other emerging segments.

Illumina has experienced phenomenal growth from $10 million in revenues in 2002 to approximately $1.9 billion in 2014. Forbes named Illumina #1 on the 2009 list of 25 Fastest-Growing Technology Companies in the United States, the second time over a three year period that Forbes ranked Illumina #1 on its list of rapidly growing technology companies. Illumina was also named #1 smartest company in the world as part of MIT’s 2014 Technology Review. As of December 2014, the company had a $26 billion market capitalization.

Position Summary:
Provides technical direction and support to customers on operation and maintenance of company products via email or telephone. Serves as customer contact on technical and service-related problems via email or telephone. Demonstrates uses and advantages of products. Works closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.

Tasks and Responsibilities:
- Professionally, efficiently and conclusively triage, troubleshoot and resolve customer’s technical questions.
- Assist customers with the design and interpretation of gene expression, genotyping and “Next-Generation” sequencing experiments
- Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers
- Assist customers with the selection of SNPs for custom genotyping projects by utilizing public and private sources and proprietary software applications
- Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists
- Log and manage customer issues using Illumina’s issue-tracking database
- Conduct web based product trainings and application seminars for Illumina customers

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

工作职责包括但不限于:

• 使用客户和投诉管理软件,专业及有效地处理、调试、解决复杂的客户问题和投诉。
• 针对 Illumina 产品的系统性能,用户的技术技能,生物化学/实验设计,软件和仪器硬件有关的问题进行疑难解答。
• 向现有的和潜在客户提供有关 Illumina 公司的产品技术指导。
• 利用内部资源,以及公共和私人数据库协助客户针对定制产品的设计以及协助客户选择相应的检测设备和方法。
• 及时将客户反馈提供给市场营销和产品开发团队。
• 开发、编写和发布技术文档和培训材料以教育内部和外部客户。
• 协助制定和完善客户服务流程以建设世界一流的客户服务和支持组织。
• 确保达到关键绩效指标(KPI)。包括回复客户的响应时间、解决问题的时间、部门效率等,均达到或有所超越。
• 提供 Illumina 相关的其他技术的应用科学家指导和技术支持。

以上任务和职责只是此职位的基本职能;随着企业运营情况的变化,您可能需要适度承担一些额外的工作。


Requirements:
- Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, Next Generation Sequencing, gene expression analysis, genotyping, and related procedures
- Teaching experience desirable
- Excellent analytical, problem solving and interpersonal skills required
- Outstanding written and verbal communication and training skills a must.
- Experience working in any service role desired
- Previous experience in email and telephone support channels would be held in high regard.
- Previous experience in supervisory roles of technical support teams would be held in high regard.

Educational:
- Ph.D./ M.S or B.S. plus 2 years relevant lab experience in molecular biology, genetics, bioinformatics or related field

Illumina is an Equal Opportunity Employer.

For interested applicants, please apply via the following link:
http://jobs.brassring.com/tgwebhost/SM.aspx?q=2094323_25666&phid=6274

联系人: 宜曼达人事部

地    址:中国上海市淮海中路333号瑞安广场2210室

All About Us

Illumina is improving human health by unlocking the power of the genome. Our focus on innovation has established us as the global leader in DNA sequencing and array-based technologies, serving customers in the research, clinical and applied markets. Our products are used for applications in the life sciences, oncology, reproductive health, agriculture and other emerging segments.

lllumina has experienced phenomenal growth from $10 million in revenues in 2002 to approximately $1.9 billion in 2014. Forbes named Illumina #1 on the 2009 list of 25 Fastest-Growing Technology Companies in the United States, the second time over a three year period that Forbes ranked Illumina #1 on its list of rapidly growing technology companies. Illumina was also named #1 smartest company in the world as part of MIT’s 2014 Technology Review. As of December 2014, the company had a $26 billion market capitalization. ...详情

单位概况

宜曼达贸易(上海)有限公司
近两周应聘简历处理率:20%
制药/生物工程
生物企业 其他
1000~9999人
中国上海市淮海中路333号瑞安广场2210室
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