丁香人才 > 职位招聘 >医药公司/药店/医疗器械招聘 >四川医药公司/药店/医疗器械招聘 >成都市医药公司/药店/医疗器械招聘 >Service Delivery Manager - Life Sciences Job招聘

Service Delivery Manager - Life Sciences Job

GE通用电气(中国)医疗集团 2016-12-08发布 2017-01-22截止
  • 学历要求: 本科
  • 外语要求: 不限
  • 年龄要求: 不限
  • 专业要求: 不限
  • 工作年限: 五年以上
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 四川省成都市
  • 职称要求: 不限
  • 招聘人数: 若干

职位描述

Role Summary/Purpose: Key priorities of Service Delivery Manager includes:

1. Inbound & outbound

2. Customer satisfaction survey and follow up

3. Tele sales – Drive parts sales

4. Online and onsite customer application training
Essential Responsibilities: - Leading changes in the team to better support business growth
- Develop SOP to drive team productivity and improve quality
- Helping achieve optimum response time for all calls to the Call Center
- Monitoring LS product performance, and improve customer satisfaction
- Resolving customer issues by facilitating a strong interface/relationship between the TSE, Field Service, Modality and Applications
- Linking with the TSE and Modality groups to drive product quality and serviceability
- Develop team to provide online or onsite application training to customer according to customer request
- Providing technic training to team members, coach and develop team in both technical expertise and customer centricity
- Develop tele sales team to achieve sales target.
- Engaging LEAN Six Sigma methodology into team services
Qualifications/Requirements: BA/BS degree in engineering or LS related majors
At least 5 years of leadership experience in corporate world or military
At least 3 years’ experience in a Field Service or Call Center Environment
Ability to develop and execute multiple priorities and approaches to meet objectives
Exceptional interpersonal skills
Additional Eligibility Qualifications:
Desired Characteristics: 1. MBA
2. Proven leadership and ability to orchestrate resources and motivate teams
3. Experience in managing a P&L
4. Strong business acumen
5. An inclusive leader that builds a connection to the workforce through personal involvement and trust
6. Proven ability to influence and drive change through exceptional written and verbal communication skills
7. Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
8. Understanding of customer/marketplace and drivers that influence customer behavior
9. Previous direct report management/leadership experience
10. Ability to resolve complex issues within functional area and/or area of expertise
11. Direct customer relationship experience
12. Proven ability to effectively communicate across a distributed workforce

联系人: Zhang Fan

地    址:北京市经济技术开发区永昌北路1号

GE 医疗集团隶属于GE(通用电气)公司,为全世界提供开创医疗护理新时代的革新性医疗技术和服务。GE医疗集团在医学成像、信息技术、医疗诊断、患者监护系统、药物研发、生物制药技术、卓越运营和整体运营解决方案等领域拥有广泛的专业技术,能够帮助客户以更低的成本为全世界更多的人提供更优质的服务。GE医疗集团还和医疗行业领袖加强合作,全力支持全球政策的发展,助力打造成功的、可持续的医疗体系。

GE医疗集团总部设在英国,员工分布于全球100 多个国家和地区,致力于为医疗专业人士和患者服务。

2009 年5 月,GE在全球启动“健康创想”战略。根据该战略,GE 承诺在六年内投资 ...详情

单位概况

GE通用电气(中国)医疗集团
近两周应聘简历处理率:34%
医疗设备/器械
医药企业 其他
1000~9999人
北京市经济技术开发区永昌北路1号
查看完整地图

相似职位推荐

Copyright © 2007-2016 DXY All Reserved. 浙B2-20070219(含BBS) (浙)-经营性-2012-0008 浙卫网审[2014] 40号