投诉该职位

请填写你的投诉详情,若情况属实,我们会做出相应处理。

请填写联系方式

请填写详情

丁香人才 > 职位招聘 >医药公司/药店/医疗器械招聘 >上海医药公司/药店/医疗器械招聘 >Field Service Engineer - Life Sciences Job招聘

Field Service Engineer - Life Sciences Job

GE通用电气(中国)医疗集团 2017-05-28发布 2017-12-31截止
  • 学历要求: 不限
  • 外语要求: 不限
  • 年龄要求: 不限
  • 专业要求: 不限
  • 工作年限: 不限
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 上海市
  • 职称要求: 不限
  • 招聘人数: 若干

职位描述

Role Summary/Purpose:
The Field Service Engineer will be responsible for meeting the dailyservice repair needs of the customer’s equipment and driving customersatisfaction through Service Excellence.
Essential Responsibilities:

• Basic troubleshooting, installation, maintenance and service repairneeds on Cell Analysis products.
• Completing Preventative Maintenance and Field ModificationInstructions.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such asmaintaining customer service logs and internal service records in atimely manner.
• Maintaining daily communications with customers to ensure resolutionand proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they arecalibrated.
• Meeting Health and Human Services, Environment Health and Safetyand/or other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service deliveryissues and conducting root cause analysis that will lead to effectiveproblem solving.
• Participating in sales opportunities such as contract renewals andassist with promoting and implementing revenue programs.
• Working as a member of the local team to provide efficient servicedelivery to all accounts within assigned area.
• May include training of clinical staff on designated equipment.
• Must be able to conduct work in native/home country language andEnglishQuality Specific Goals: 1. Aware of and comply with the GEHCQuality Manual, Quality Management System, Quality Management Policy,Quality Goals, and applicable laws and regulations as they apply to thisjob type/position 2. Complete all planned Quality & Compliancetraining within the defined deadlines 3. Identify and report allcustomer quality or compliance concerns immediately to the QualityOrganization. 4. Identify and report any personal quality or complianceconcerns immediately to the Quality Organization. 5. Ensure timelydispatch closure (if applicable) 6. Ensure completion of all fieldmodifications instructions (FMI’s) within prescribed timeframe (ifapplicable) 7. Participate in continuous improvement activities byidentifying and appropriately escalating process and product qualitygaps, providing solutions when possible
Qualifications/Requirements:

• Experience interfacing with both internal team members and externalcustomers as part of a solution based service process.
• Experience diagnosing and repairing mechanical, electromechanical,and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
Desired Characteristics:

• Excellent analytical and communication skills with the ability tocommunicate complex technical issues in an easy to understand manner
• Leading & Relating to Others: Establishes good relationships withcustomers and staff. Builds wide and effective networks of contactsinside and outside the organization. Relates well to people at alllevels. Manages conflict.
• Shares Expertise: Applies specialist and detailed technical expertise.Develops job knowledge and expertise through continual professionaldevelopment. Shares expertise and knowledge with others. Uses technologyto achieve work objectives. Demonstrates an understanding of differentorganizational departments and functions.
• Organizing & Executing: Focuses on customer needs andsatisfaction. Sets high standards for quality and quantity. Monitors andmaintains quality and productivity. Works in a systematic, methodicaland orderly way. Consistently achieves project goals. Takesresponsibility for actions, projects and people. Takes initiative, actswith confidence and works under own direction. Initiates and generatesactivity.
• Communicating: Speaks clearly and fluently. Expresses opinions,information and key points of an argument clearly. Makes presentationsand undertakes public speaking with skill and confidence. Respondsquickly to the needs of an audience and to their reactions and feedback.Projects credibility.
• Coping with Pressure: Works productively in a pressurized environment.Keeps emotions under control during difficult situations. Balances thedemands of a work life and a personal life. Maintains a positive outlookat work. Handles criticism well and learns from it.
• Supporting & Cooperating: Demonstrates an interest in andunderstanding of others. Adapts to the team and builds team spirit.Listens, consults others and communicates proactively. Supports andcares for others. Upholds ethics and values. Appropriately followsinstructions from others without unnecessarily challenging authority.Follows procedures and policies. Compiles with legal obligations andsafety requirements of the role.
• Embracing Change & Demonstrating Enthusiasm: Adapts to changingcircumstances. Accepts new ideas and change initiatives. Adaptsinterpersonal style to suit different people or situations. Works hardand puts in longer hours when it is necessary. Identifies developmentstrategies needed to achieve career goals and meet new or changingdemands of the job.
• Commercial Thinking: Keeps up to date with competitor information andmarket trends. Identifies business opportunities for the organization.Demonstrates financial awareness.

联系人: Zhang Fan

地    址:北京市经济技术开发区永昌北路1号

GE医疗集团隶属于GE(通用电气)公司,为全世界提供开创医疗护理新时代的革新性医疗技术和服务。GE医疗集团在医学成像、信息技术、医疗诊断、患者监护系统、药物研发、生物制药技术、卓越运营和整体运营解决方案等领域拥有广泛的专业技术,能够帮助客户以更低的成本为全世界更多的人提供更优质的服务。GE医疗集团还和医疗行业领袖加强合作,全力支持全球政策的发展,助力打造成功的、可持续的医疗体系。

GE医疗集团总部设在英国,员工分布于全球100 多个国家和地区,致力于为医疗专业人士和患者服务。

2009 年5 月,GE在全球启动“健康创想”战略。根据该战略,GE 承诺在六年内投资 ...详情

单位概况

GE通用电气(中国)医疗集团
近两周应聘简历处理率:41%
医疗设备/器械
医药企业 其他
1000~9999人
北京市经济技术开发区永昌北路1号
查看完整地图

相似职位推荐

Copyright © 2007-2017 DXY All Reserved. 浙B2-20070219(含BBS)