丁香人才 > 职位招聘 >辅助科室及护理招聘 >上海辅助科室及护理招聘 >Sports Medicine Clinic Coordinator-ShanghaiChangning-01376招聘

Sports Medicine Clinic Coordinator-ShanghaiChangning-01376

和睦家医疗 2016-12-04发布 2017-01-22截止
  • 学历要求: 不限
  • 汉语要求: 熟练
  • 年龄要求: 不限
  • 专业要求: 不限
  • 工作年限: 不限
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 上海市
  • 职称要求: 不限
  • 招聘人数: 若干

职位描述

Performance Requirements:
See patients in clinic with doctor and assist with ancillary care issues, including:
1. Documentation (overseen by MD) – requires excellent spoken, aural, and written English in both general and medical topics and a detailed understanding of the Orthopaedic History and Physical Exam.
2. Chaperone function when patients are required to disrobe.
3. Seamless coordination of care including scheduling of diagnostic studies, follow-up visits, pre-op visits, consults (internal medicine, physical therapy, etc.) outside referrals, and surgeries.
4. Sending emails or making phone calls to referring providers thanking them for the referral and communicating findings and recommendations.
5. Calling patients the day after procedures to ensure complete satisfaction.
6. Writing letters for patients for school and work excuses, travel restrictions, and other correspondence with outside parties (overseen by MD).

Ancillary clinical work (in-person, telephone and email communication) including:
1) Training the High Value Precertification Officer and providing oversight and backup:
a) Providing patients with support and guidance in handling insurance company requests
b) Filling out forms and fulfilling clarification requests by insurance companies (overseen by MD).
2) Training the Orthopedic Scheduler(s) in handling patient scheduling issues and providing oversight and backup:
a) Responding to patient emails.
b) Responding to patient phone calls.
c) Inform patients regarding appointment times, consultation fees, procedures offered
d) Be able to convey to patients the surgeon’s credentials, experience and expertise
e) Requires ability to communicate clearly and concisely with surgeon to determine the best way to handle patient requests. Requires on the job learning to quickly learn surgeon’s preferences.
f) Find out patient information, reason for consultation, and referral source
g) Schedule patients according to the nature of their visit
h) Counsel patients regarding appropriate preparation if scheduling a clinic procedure
i) Help with scheduling walk-ins, overbookings, etc. to optimize patient flow and access as well as clinic and surgeon logistics
3) Surgery scheduling (over time, the goal is to train Orthopaedic Schedulers to take on this complex role):
a) help patients and surgeons to identify available OR time for surgery
b) learn to identify potential conflicts including clinic patients, availability of surgical assistant, availability of equipment, etc.
c) communicate with the OR and other surgical services when necessary to confirm the date
d) initiate the surgical booking process
e) confirm the completion of pre-operative medical testing
f) arrange and confirm the completion of pre-operative consultations including medical clearance, other specialties

Other Administrative work, including:
1) Maintain surgeon’s schedule
2) Train and supervise other office staff
3) Maintaining a regular flow of team-building activities including juice, desserts, celebrating staff birthdays, etc.
4) Research, order, and maintain needed supplies and equipment in coordination with surgeon, Central Supply and OR
5) Conduct periodic clinical and surgical workflow analysis—analyzing and preventing errors with systematic reviews and improvements in workflow.
6) Train other office staff regarding work-flows, supply and equipment issues

SPECIAL PROJECTS, including:
1) Develop EMR templates for the Orthopaedic Surgery division.
2) Work with surgical hospitalist, PT, and nursing to develop patient pre-op instructions—i.e. “what to expect with your upcoming surgery”.
3) Work with all involved parties including surgical hospitalist, pharmacy, OR team, PT, and anesthesia, clinic/OR/floor nursing to develop detailed pre-op and post-op protocols (“pathways”) for larger surgeries including hip fractures, total hip replacement, total knee replacement.

CLOSE COLLABORATION WITH Sports Medicine Project Manager
4) Develop multi-media educational materials for patient waiting room
5) Developing illustrated patient education materials.
6) Marketing, including:
a) Patient outreach seminars--plan and organize with marketing department
b) Organize special events for the office
c) Meet with and develop collaborative agreements and sponsorships with various gyms, sports leagues, schools, Shanghai events, etc.
任职条件
Supervision Received:
Chief of Orthopaedics

Supervision Exercised:
Direct line to Orthopedic Scheduler
Dotted line to orthopaedic nursing staff on areas of use of orthopaedic forms, handling complicated patient requests.

Skills/Knowledge:

Skills:
● Fluency in English, both in oral and written communication; fluency in Chinese preferred
● Highly organized and team-oriented
● Ability to exercise initiative, judgment and problem-solving skills
● Professional attitude and appearance
● Ability to develop and maintain rapport with patients, staff, and consultants


Knowledge:
● Familiarity with orthopaedic and sports medicine surgery procedures and protocols
● Understanding of medical terminology
● Computer proficiency, including experience with electronic medical records, expertise in Word and Excel, and familiarity with Trakcare


职位概述
The Sports Medicine Clinic Coordinator (SMCC) must enjoy using her/his creativity, intelligence, and interpersonal skills to solve complicated logistics problems involving multiple parties and departments. S/he must possess excellent communication skills, be friendly and service-oriented, and possess a high sense of responsibility as a patient service provider. S/he must speak, read, and write English fluently. The Sports Medicine Clinic Coordinator also plays a key role in our department’s marketing program. S/he maintains a timely and rich communication with our patients, referring providers, and staff. S/he also functions as an administrator of the orthopedic surgery division.

Providing assistance to consultants:
The SMCC will develop a liason service to help our consultants respond to patient calls/requests. Instead of the MAO having to track down consultants to answer patients’ questions, Sports Medicine Clinic Coordinator will train our orthopaedic schedulers and nurses to respond for them. For example, if a patient after seeing one of the consultants is experiencing side-effects with the medication prescribed, the Clinic Coordinator can help to take the call, understand the patient’s situation, determine possible solutions, and, if difficult to reach the consultant at that time, ask for another MD’s assistance to change prescription.
Sports Medicine Clinic Coordinator can also help with communicating Lab/MRI results to any patients who see the consultants and require the report urgently at a time when the consultants are not in the hospital.
部门概述
上海和睦家医院(SHU)是纳斯达克上市公司美国Chindex集团(股票代码:CHDX)和上海长宁区中心医院共同组建的合资医院,于2004年12月1日开始营业。上海和睦家医院的宗旨是:在家庭般温馨舒适的就诊环境里,为患者提供独特的、全方位的医疗服务。

上海和睦家医院具有自己特定的建院目的,是一家获得JCI国际认证的综合性医院,拥有来自全球的高水平医务人员,同时可与全球40多家保险公司直接结算。上海和睦家医院设有24小时开放的急诊室,可为患者提供门诊和住院服务,医院还配备了一流的手术室、放射科、药房和化验室。

上海和睦家医院在选择具有国际背景的高级医生和本土专家时,不仅考察其培训经历和专业知识是否卓越,还要考察他们的同情心、同理心以及是否真正有兴趣在多元文化环境中工作。除了具有高水平的医疗团队外,上海和睦家医院还与来自地方教学医院及亚洲地区医疗机构的医学教授和顾问建立了良好的工作关系。

上海和睦家医院是值得您信赖的健康伙伴!
该单位 HR 近两周的应聘简历处理率: 20%

联系人: 人力资源HR

地    址:北京市朝阳区将台路2号

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