丁香人才 > 职位招聘 >医药公司/药店/医疗器械招聘 >浙江医药公司/药店/医疗器械招聘 >Field Service Engineer (Ref: 4663BR)招聘

Field Service Engineer (Ref: 4663BR)

宜曼达贸易(上海)有限公司 2016-12-03发布 2017-01-18截止
  • 学历要求: 本科
  • 英语要求: 熟练
  • 年龄要求: 不限
  • 专业要求: 生物学
  • 工作年限: 二年以上
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 浙江省
  • 职称要求: 中级
  • 招聘人数: 1人

职位描述

All About Us
Illumina is improving human health by unlocking the power of the genome. Our focus on innovation has established us as the global leader in DNA sequencing and array-based technologies, serving customers in the research, clinical and applied markets. Our products are used for applications in the life sciences, oncology, reproductive health, agriculture and other emerging segments.

Illumina has experienced phenomenal growth from $10 million in revenues in 2002 to approximately $1.9 billion in 2014. Forbes named Illumina #1 on the 2009 list of 25 Fastest-Growing Technology Companies in the United States, the second time over a three year period that Forbes ranked Illumina #1 on its list of rapidly growing technology companies. Illumina was also named #1 smartest company in the world as part of MIT’s 2014 Technology Review. As of December 2014, the company had a $26 billion market capitalization.

Position Summary:
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

Main Responsibilities:
• Act as an essential interface between the field organization and internal support structure by providing timely onsite technical assistance to customers, Field Applications specialists, and field salespeople.
• Serve as a focal point for problem resolution assistance to subsidiary or distributor support.
• Responsible for editing, writing and modifying Service and Training manuals, Field Service Bulletins, and SOPs.
• Install, upgrade, repair, and maintain instrument systems in defined territory.
• Provide technical support to staff, contractors and customers.
• Manage the Service Territory including distributor’s service staff.
• Respond to service requests and ensure customer satisfaction.
• Manage service parts inventory levels.
• Maintain up to date customer information, technical files and appropriate databases.
• Provide timely and accurate reports as requested.
• Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
• Maintains routine contact with existing customer base.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

任务和职责:
• 现场为客户、现场应用专员和现场销售人员提供及时的技术援助,以负责现场组织与内部支持结构之间的主要协调工作。
• 充当协助解决附属公司或经销商支持问题的焦点角色。
• 负责编辑、编写和修改服务和培训手册、现场服务通告和标准操作规程。
• 在指定地区安装、升级、维修和维护仪器系统。
• 为员工、承包商和客户提供技术支持。
• 管理包含经销商的服务人员在内的服务领域。
• 响应服务请求并确保客户满意度。
• 管理工作部件的库存级别。
• 维护最新的客户信息、技术文件和适当的数据库。
• 根据要求及时提供准确的报告。
• 与其他员工一道来协调新系统布局、发展大型客户、促进升级和合同续签等。
• 维护与现有客户群的日常沟通。

以上任务和职责只是此职位的基本职能;随着企业运营情况的变化,您可能需要适度承担一些额外的工作。

All About You
Requirements:
• Minimum 2 years of relevant experience.
• Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems.
• Prior experience in troubleshooting molecular biology instruments is a plus.

Educational:
• BS in Electrical/Electronic Engineering, Mechanical Engineering, or related degree with knowledge in the biotechnology/biomedical industry.

Illumina is an Equal Opportunity Employer.
该单位 HR 近两周的应聘简历处理率: 20%

联系人: 宜曼达人事部

地    址:中国上海市淮海中路333号瑞安广场2210室

All About Us

Illumina is improving human health by unlocking the power of the genome. Our focus on innovation has established us as the global leader in DNA sequencing and array-based technologies, serving customers in the research, clinical and applied markets. Our products are used for applications in the life sciences, oncology, reproductive health, agriculture and other emerging segments.

lllumina has experienced phenomenal growth from $10 million in revenues in 2002 to approximately $1.9 billion in 2014. Forbes named Illumina #1 on the 2009 list of 25 Fastest-Growing Technology Companies in the United States, the second time over a three year period that Forbes ranked Illumina #1 on its list of rapidly growing technology companies. Illumina was also named #1 smartest company in the world as part of MIT’s 2014 Technology Review. As of December 2014, the company had a $26 billion market capitalization. ...详情

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