丁香人才 > 职位招聘 >客服及技术支持招聘 >北京客服及技术支持招聘 >Customer Care Specialist 客户关怀专员-Beijing-00338招聘

Customer Care Specialist 客户关怀专员-Beijing-00338

和睦家医疗 2017-03-24发布 2017-08-30截止
  • 学历要求: 本科
  • 外语要求: 不限
  • 年龄要求: 不限
  • 专业要求: 不限
  • 工作年限: 不限
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 北京市
  • 职称要求: 不限
  • 招聘人数: 若干

职位描述

职位概述
A Customer Care Specialist (CCS) represents the Commonwealth of UFH inresponding to a variety of complex inquiries. A CCS must at all timesmaintain a positive image of UFH while disseminating thorough andaccurate information in a professional manner.

岗位职责
1. Identify customer needs and interpret UFH information to thecustomer’s level of comprehension
2. Present a professional and courteous image to representcustomer-focused UFH standards
3. Use proactive listening skills and probing techniques to betterunderstand the customers’ perspectives, behaviors, and motivations
4. Balance quality and quantity; provide information accurately andprofessionally in a timely fashion in order to assist the maximum numberof customers
5. A CCS must collect accurate customer information and can input intosystem accurately
6. Display a positive attitude while meeting or exceeding the demands ofa given situation, task, or performance standard
7. Remain calm and professional during stressful circumstances
8. Conduct self in a manner that maintains harmonious workingrelationships
9. Act with integrity and professionalism at all times

1. Willing to take responsibility, integrity
2. Minimum one year customer service in a call center environment, ortwo years of general customer service
3. Must be able to actively listen, ask probing questions, andcommunicate in clear and understandable terms without relying onscripted responses.
4. Experience solving complex and escalated customer situations
5. Hospital working experience will be preferred
6. Want to have long-term development in call center industry
7. No limitation to age and sex
8. Ability to handle multiple tasks and able to work under pressure andin a fast pace working environment
9. Excellent oral and written English and Chinese.
10. Good computer skill.
11. Professional telephone etiquette.
12. Good customer service skill.
13. Caring in mature manner nature, organized and service oriented.
14. Has positive good working attitude and be willing to take challengedwork
15. Good command of both English and Chinese.
16. Computer skills—basic computer skills including e-mail, MS program,word and excel.
17. College degree, higher education preferred.

联系人: 人力资源HR

地    址:北京市朝阳区将台路2号

Pioneering Healthcare in China: United Family Healthcare


United Family Healthcare (UFH) is an international hospital and clinicnetwork that provides private, premium healthcare. Founded in 1997, UFHhas remained true to its pioneering vision. All UFH hospitals andclinics provide patients with high quality premium healthcare in apersonalized setting, often surpassing the standard of service foundelsewhere in Asia or the world.


Beijing United Family Hospital (BJU ...详情

单位概况

和睦家医疗
近两周应聘简历处理率:20%
医疗/护理/保健/卫生
民营医院 其他
500~999人
北京市朝阳区将台路2号
查看完整地图

相似职位推荐

Copyright © 2007-2017 DXY All Reserved. 浙B2-20070219(含BBS) (浙)-经营性-2012-0008 浙卫网审[2014] 40号