Responsible for planning, directing, organizing and coordinating theoverall activities and functions of the patient experiencedepartment/section. This responsibility requires achieving andmaintaining professional standards within the department, ensuring theefficiency and quality of services provided and proper delegation andsupervision of daily departmental/sectional tasks and duties.
• Ensuring good customer service, and promoting and maintaining customerservice standards • Managing relationships • Ensuring Personal Effectiveness • Setting up strategies and planning for the patient experiencedepartment • Managing the human resources within department • Advising on Special Projects • Advising and supporting the board in major patient experience relateddiscussions • Reporting
• Bachelor's degree or equivalent in Business Administration or anyrelevant field OR Diploma in relevant field with 3 years of additionalexperience. • 8-10 years of relevant experience of which minimum 5 years progressiveleadership responsibility in a large healthcare organization • Proficiency both in Chinese and English language. • Strong analytical, problem-solving, negotiation, organization skills • Ability to meet goals and deadlines, and deal with multiple issuessimultaneously (multitask) and move them all towards resolution • Recognized certifications such as Certified healthcare access manager(CHAM) or equivalent is desired. • Strong service orientation with ability to influence others andcollaborate cross functionally is desired.