Patient Experience Director, UFH

面议 北京 经验不限 学历不限 全职
和睦家医疗 2016-12-21 更新 2017-06-19 截止

Patient Experience Director, UFH

Basic Purpose of the role:

Responsible for planning, directing, organizing and coordinating theoverall activities and functions of the patient experiencedepartment/section. This responsibility requires achieving andmaintaining professional standards within the department, ensuring theefficiency and quality of services provided and proper delegation andsupervision of daily departmental/sectional tasks and duties.

Key Responsibilities:

• Ensuring good customer service, and promoting and maintaining customerservice standards
• Managing relationships
• Ensuring Personal Effectiveness
• Setting up strategies and planning for the patient experiencedepartment
• Managing the human resources within department
• Advising on Special Projects
• Advising and supporting the board in major patient experience relateddiscussions
• Reporting

• Bachelor's degree or equivalent in Business Administration or anyrelevant field OR Diploma in relevant field with 3 years of additionalexperience.
• 8-10 years of relevant experience of which minimum 5 years progressiveleadership responsibility in a large healthcare organization
• Proficiency both in Chinese and English language.
• Strong analytical, problem-solving, negotiation, organization skills
• Ability to meet goals and deadlines, and deal with multiple issuessimultaneously (multitask) and move them all towards resolution
• Recognized certifications such as Certified healthcare access manager(CHAM) or equivalent is desired.
• Strong service orientation with ability to influence others andcollaborate cross functionally is desired.
  • 学历不限

  • 经验不限





patient director

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