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丁香人才 > 职位招聘 >客服及技术支持招聘 >客服专员及助理招聘 >山东客服专员及助理招聘 >青岛市客服专员及助理招聘 >Patient Services Officer/客户服务专员招聘

Patient Services Officer/客户服务专员

和睦家医疗 2017-06-25发布 2017-09-10截止
  • 学历要求: 本科
  • 外语要求: 不限
  • 年龄要求: 不限
  • 专业要求: 不限
  • 工作年限: 二年以上
  • 月薪范围: 5000-5999
  • 职位性质: 全职
  • 工作地点: 山东省青岛市
  • 职称要求: 不限
  • 招聘人数: 1人

职位描述

5险1金,附加商业医疗保险,20天带薪年休假,每周工作40小时;高端医疗行业,发展前景良好。
Core duties:
• Provide excellent services in greeting customers.
• Direct patients in the right direction, escort patients as much aspossible
• Explain services to patients
• Promote the hospital and its services
• Interact with patients with any issue, answer patient inquiries andassist patient when required with any issue,
• Answer phone calls related to the patient services issues or help withany other requests (lab test results, medication refill, billing issues,medical record copies, etc)
• Assist in scheduling appointments including all satellite clinics
• Maintain a thorough knowledge of hospital charges/ discounts/packages/ facilities/ special events etc.
• Assist patients by booking airline tickets, hotel rooms and providingpatient and visitors with local information they may request.
• Maintain good working relations with all departments
• Ensure that comments and complaints are properly logged and acted uponby trying to avoid any patient leaving the hospital dissatisfied.Solicit assistance from the Patient Services Manager when needed.
• Identify VIP and regular patients and develop rapport to offerpersonalized service
• Daily visit inpatients, rounding and assist on their needs
• Help inpatients to get any type of services desired (visa extensions,hair dresser, etc)
• Be alive to new ideas which could benefit the hospital and seekopportunities to continually improve patient service
• Attend meetings as required.
• Participate in the different initiatives going on in the hospital
• Flexibility take variety of shifts based on the department need
• Flexibility to be on call and work on weekends
• Assist patient services manager on projects and new initiatives
• Other tasks that are allotted by management.

• College/University or above.
• Two years working experience in hospitality, customer service, patientcare or related fields.
• Excellent oral Japanese and written Japanese
• Good English language ability
• Good inter-personal skills
• Excellent communication skills
• Friendly and outgoing personality
• Open mind and proactive thinking

联系人: 人力资源HR

地    址:上海市长宁区仙霞路1139号

关于和睦家医疗

和睦家医疗(United FamilyHealthcare),是在华具备高水平的开拓性医疗机构。和睦家在亚洲的宗旨是,提供综合性的医疗服务,创造以患者为中心的家庭式就医环境。

和睦家医疗成立20年来,已经在北京、上海、天津、广州、无锡和青岛设立了医院及诊所,为当地居民提供高质量的医疗服务。北京、上海和广州的和睦家医院及诊所已经通过了国际联合医疗委员会(JCI)的认证,这是和睦家一贯宗旨的最好例证:坚守国际标准的医疗品质,确保患者的安全健康,提供卓越的医疗服务。

北京和睦家医院(BJU)

公司地址:朝 ...详情

单位概况

和睦家医疗
近两周应聘简历处理率:20%
医疗/护理/保健/卫生
民营医院 其他
1000~9999人
上海市长宁区仙霞路1139号
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