丁香人才 > 职位招聘 >客服及技术支持招聘 >客服专员及助理招聘 >山东客服专员及助理招聘 >青岛市客服专员及助理招聘 >Patient Services Officer/客户服务专员招聘

Patient Services Officer/客户服务专员

和睦家医疗 2016-12-07发布 2017-01-17截止
  • 学历要求: 本科
  • 外语要求: 不限
  • 年龄要求: 不限
  • 专业要求: 不限
  • 工作年限: 二年以上
  • 月薪范围: 5000-5999
  • 职位性质: 全职
  • 工作地点: 山东省青岛市
  • 职称要求: 不限
  • 招聘人数: 1人

职位描述

5险1金,附加商业医疗保险,20天带薪年休假,每周工作40小时;高端医疗行业,发展前景良好。
Core duties:
• Provide excellent services in greeting customers.
• Direct patients in the right direction, escort patients as much as possible
• Explain services to patients
• Promote the hospital and its services
• Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,
• Answer phone calls related to the patient services issues or help with any other requests (lab test results, medication refill, billing issues, medical record copies, etc)
• Assist in scheduling appointments including all satellite clinics
• Maintain a thorough knowledge of hospital charges/ discounts/ packages/ facilities/ special events etc.
• Assist patients by booking airline tickets, hotel rooms and providing patient and visitors with local information they may request.
• Maintain good working relations with all departments
• Ensure that comments and complaints are properly logged and acted upon by trying to avoid any patient leaving the hospital dissatisfied. Solicit assistance from the Patient Services Manager when needed.
• Identify VIP and regular patients and develop rapport to offer personalized service
• Daily visit inpatients, rounding and assist on their needs
• Help inpatients to get any type of services desired (visa extensions, hair dresser, etc)
• Be alive to new ideas which could benefit the hospital and seek opportunities to continually improve patient service
• Attend meetings as required.
• Participate in the different initiatives going on in the hospital
• Flexibility take variety of shifts based on the department need
• Flexibility to be on call and work on weekends
• Assist patient services manager on projects and new initiatives
• Other tasks that are allotted by management.

• College/University or above.
• Two years working experience in hospitality, customer service, patient care or related fields.
• Excellent oral Japanese and written Japanese
• Good English language ability
• Good inter-personal skills
• Excellent communication skills
• Friendly and outgoing personality
• Open mind and proactive thinking
该单位 HR 近两周的应聘简历处理率: 20%

联系人: 人力资源HR

地    址:北京市朝阳区将台路2号

Pioneering Healthcare in China: United Family Healthcare


United Family Healthcare (UFH) is an international hospital and clinic network that provides private, premium healthcare. Founded in 1997, UFH has remained true to its pioneering vision. All UFH hospitals and clinics provide patients with high quality premium healthcare in a personalized setting, often surpassing the standard of service found elsewhere in Asia or the world.


Beijing United Family Hospital (BJU ...详情

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