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Remote Application Specialist

GE通用电气(中国)医疗集团 2016-12-03发布 2017-07-13截止
  • 学历要求: 不限
  • 外语要求: 不限
  • 年龄要求: 不限
  • 专业要求: 不限
  • 工作年限: 不限
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 四川省成都市
  • 职称要求: 不限
  • 招聘人数: 若干

职位描述

Role Summary/Purpose: An MR Remote Application Specialist (RAS) is responsible for providing customers with technical and clinical support, addressing their questions and issues via remote application system, which is an IT based solution with online support function. RAS is also responsible for all customer issue and requirement tracking and providing summary report timely.
Essential Responsibilities: 1. Responsible for providing remote technical and clinical applications support to customers in regards to product functionality and utilization after the sales process.

2. Focus on resolution of customer issues and act as information liaison between Headquarters and field regarding customer concerns and feedback.

3. Provide routine follow up calls after remote application service.

4. Develop and maintain problem/solution database and develop FAQs. Simplify responses to callers via development and implementation of concise consistent step by step responses for recurring call topics.

5. Must be able to demonstrate proficiency in using the products applications in a clinical setting.

6. In long term, deliver and assist in developing remote training programs.
Qualifications/Requirements: 1. Bachelor’s Degree, preferably majored in Medical.

2. More than 3 years of clinical working experience required.

3. Outstanding communication and presentation skills, able to effectively communicate issues and proposals to external customer and internal teams.

4. Solid customer handling and problem solving skill, with good knowledge about internal processes and resources, and strong ability to resolve conflict with effective proposals.

5. Proficient in English material reading and good at computer skills.

6. Self-motivated, willingness to proactively identify opportunities for improvement and take actions.

7. Ability to work independently.
该单位 HR 近两周的应聘简历处理率: 43%

联系人: Zhang Fan

地    址:北京市经济技术开发区永昌北路1号

GE 医疗集团隶属于GE(通用电气)公司,为全世界提供开创医疗护理新时代的革新性医疗技术和服务。GE医疗集团在医学成像、信息技术、医疗诊断、患者监护系统、药物研发、生物制药技术、卓越运营和整体运营解决方案等领域拥有广泛的专业技术,能够帮助客户以更低的成本为全世界更多的人提供更优质的服务。GE医疗集团还和医疗行业领袖加强合作,全力支持全球政策的发展,助力打造成功的、可持续的医疗体系。

GE医疗集团总部设在英国,员工分布于全球100 多个国家和地区,致力于为医疗专业人士和患者服务。

2009 年5 月,GE在全球启动“健康创想”战略。根据该战略,GE 承诺在六年内投资 ...详情

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