丁香人才 > 职位招聘 >客服及技术支持招聘 >北京客服及技术支持招聘 >行政助理/客服专员 (实习生/应届生亦可)招聘

行政助理/客服专员 (实习生/应届生亦可)

和睦家医疗 2016-12-04发布 2017-05-31截止
  • 学历要求: 大专
  • 外语要求: 不限
  • 年龄要求: 不限
  • 专业要求: 不限
  • 工作年限: 不限
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 北京市
  • 职称要求: 不限
  • 招聘人数: 若干

职位描述

Responsibilities:
1, Identify customer needs and interpret UFH information to the customer’s level of comprehension.
2, Present a professional and courteous image to represent customer-focused UFH standards.
3, Use proactive listening skills and probing techniques to better understand the customers’ perspectives, behaviors, and motivations.
4, Balance quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of customers.
5, A CCS must collect accurate customer information and can input into system accurately.
6, Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.
岗位职责:
1. 识别客户需求,从专业的客服角度提供给客户准确的信息;
2. 具备客服专业性和礼貌的形象能体现和睦家以客户为中心的标准;
3. 具备积极主动的倾听能力和问询技巧,能更好地理解客户的观点、行为和动机;
4. 即便是在业务高峰期,也可以保证服务的质量和数量;
5. 客服专员必须准确的收集客户信息,并正确地录入系统;
6. 面对超出既定的任务和绩效标准时,能展示出积极的工作态度。

Requirements:
1, Diploma degree or above, no major requirement.
2, Relevant customer care experience or hospital experience is preference; daily communication in English is preference.
3, Above 4 days working in each week for interns (can transfer to regular staff after graduation).
4, Good communication skill, can work under stress, responsible, active to learn.

要求:
1, 大专以上学历,专业不限;
2, 有相关客服中心经历及医院工作经历优先,英文能做日常沟通者优先;
3, 实习生每周实习4天以上(毕业后可转正);
4, 良好的沟通能力、抗压能力,具有责任心,乐于学习。
该单位 HR 近两周的应聘简历处理率: 20%

联系人: 人力资源HR

地    址:北京市朝阳区将台路2号

Pioneering Healthcare in China: United Family Healthcare


United Family Healthcare (UFH) is an international hospital and clinic network that provides private, premium healthcare. Founded in 1997, UFH has remained true to its pioneering vision. All UFH hospitals and clinics provide patients with high quality premium healthcare in a personalized setting, often surpassing the standard of service found elsewhere in Asia or the world.


Beijing United Family Hospital (BJU ...详情

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