Office Manager 办公室经理

面议 云南昆明市 6-10年 大专 全职
康硕(上海)健康管理咨询有限公司 2017-01-05 更新 2017-03-07 截止

Office Manager 办公室经理

职位描述
Requirements 职位要求:
1. College degree or above, Excellent communication skills in Englishand Mandarin Chinese
大专及以上学历, 良好的中英文沟通能力
2. Above 3 years customer service management experience, with goodcustomer service team building and management capabilities, high - endhotel or medical service industry experience is preferred;
3年以上客服管理经验,具备良好的客服团队构建及管理能力,有高端酒店或医疗服务行业工作经验者优先;
3. Proficient in customer service system management processes, highsense of responsibility and customer service awareness
精通客户服务体系的管理流程,高度的责任心和客户服务意识;
4. A global concept, good at overall planning, a certain degree ofpredictability, to deal with unexpected problems and timely andeffective program
有全局观念,善于做整体规划,有一定预见性,能应对突发问题并及时提出有效方案

Responsibilities 责任:
1. Build and promote the implementation of high level customer servicestandards and systems to enhance the company's service standards;
建立和推动实施高水平客户服务规范和制度,提升公司的服务水准;
2. To build and create rapport with the staff and clients thus creatingopportunities to acquire feedback for continuous improvement.Responsible for customer service satisfaction;
和员工及客人建立起有成效的沟通体系,积极改进服务。负责客户服务满意度
3. Planning, coordinating, directing , evaluating and improving thecenter's operational processes and procedures
规划、协调、指导、评估和改进中心的运营操作流程
4. Assuring the cost efficient and effective management of the center,delivering professional and quality patient care services
保证中心的成本效益和有效的管理,提供专业和优质的病人护理服务
5. Insuring center's equipment are adequate, well maintained and in goodworking order and stocks of supplies at all times
保证中心的设备充足,维护良好,一直保持良好的工作秩序和用品库存
6. Responsible for the center etiquette training and customer serviceteam management;
负责中心礼仪培训及客服团队管理;
7. Responsible for market development, customer visit reception,cooperation agencies development and maintenance;
负责市场开发,客户参观接待,合作机构的开发和维护;
8. Ensuring corporate messages including Marketing promotions and plansare delivered and executed in the center
确保总部信息包括市场促销活动和计划交付,在中心有效执行
9. Insuring / supervising all activities during special events, publicevents and treatment of VIP patients in accordance to protocols.
保证/督促特殊事件,公共事件和VIP患者治疗的所有活动如约执行。
10. Perform other duties as required
按要求执行其他职责
职位要求
  • 工商管理学

  • 大专

  • 6-10年

工作地址

云南昆明市

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联系人
Qingling
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