Technical Support Specialist(医学检验背景)

面议 上海黄浦区 1-2年 本科 全职
罗氏诊断产品(上海)有限公司 2017-01-22 更新 2017-10-11 截止

Technical Support Specialist(医学检验背景)

职位描述
Job Summary职位概述:
For handle customer technical inquiry and trouble shooting by phone inCustomer Contact Center
客户联络支持中心电话解决用户的需求和问题。

Main Tasks & Responsibilities主要工作职责
1. Responsible for handle customer technical inquiry andtrouble shooting by phone
通过电话处理用户的需求和问题
2. Good use of remote diagnosis tools, Customer informationManagement System, telephony system, other web
tools to fulfill customer service request and record communication
熟练使用客户信息管理系统,Nice电话系统,和其他Web工具,以满足用户的需求
3. Ability to handle of reagent trouble shooting, as well assoftware and/or hardware trouble shooting
熟悉试剂的使用方法和注意事项,以及软件和/或硬件的问题处理
4. Follow up with open case processing until we close case
日常case的跟进工作
5. Relocate to field service/application team in order to renewtechnical knowledge and service experience
区域现场服务,以巩固和更新技术知识和工作经验
6. Use service standard words and treat our clients warm,polite and satisfy our customers
使用服务标准用语,服务用户,让用户满意
7. Fulfill the working arrangement and be responsible forrelocate work. To ensure timely completion of individual KPI
合理安排工作,完成个人KPI
8. Constantly learning new knowledge and actively attendcompany technical and soft skill training program
积极学习新的产品知识,参加各项技术和技能的培训
9. Promote 800 line specialized for new covered product line.
宣传、推广新拓展产品线800热线的客户认知率和使用率。
10. Ensure all the conduct comply with Compliance.
确保所有业务、工作在合规原则下进行。

Education & Qualifications教育背景与专业资格:
1. At least Bachelor Degree in Clinical Diagnostics orAppropriate Science or Medical discipline
医学检验或相关专业或医学专业本科以上学历
2. Good at English spoken and writing; Good computer skill inoffice software
良好的英文沟通能力,熟练使用Office软件
3. Speaking in a clear voice, mandarin standard, good teamcommunication skills and understanding capability
口齿清楚,普通话标准,良好的团队沟通能力和理解能力
4. Good communication skills, good sense of customer service
良好的沟通能力和良好的客户服务意识
5. Good-natured, patient, responsible, with team work spirit, beable to work under pressure and conflict management capability
性格温和、有耐心和责任心,具有团队合作精神,能在压力下工作和解决冲突的能力


Experience工作经验:
More than 1 year experience in hospital diagnostics laboratory and / orfield service/application experience for end-customer
医院检验科或从事/技术支持至少1年
职位要求
  • 本科

  • 1-2年

工作地址

上海黄浦区

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联系人
廖经理 china.diagnostics@roche.com
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