丁香人才 > 职位招聘 >客服及技术支持招聘 >客服经理主管招聘 >山东客服经理主管招聘 >青岛市客服经理主管招聘 >Patient Services & Relations Manager/客户服务经理招聘

Patient Services & Relations Manager/客户服务经理

和睦家医疗 2016-12-05发布 2017-05-31截止
  • 学历要求: 硕士
  • 外语要求: 不限
  • 年龄要求: 不限
  • 专业要求: 公共管理学
  • 工作年限: 五年以上
  • 月薪范围: 面议
  • 职位性质: 全职
  • 工作地点: 山东省青岛市
  • 职称要求: 不限
  • 招聘人数: 1人

职位描述

Summary of Responsibilities:

Responsible for short and long term planning and day-to-day operations of the Patient Services & Relations. Focus on strategizing improving patient loyalty and patient experience in the context of diversified culture QD Market wide.

Responsibilities:

• Leadership: Develops and implements strategic plans, unit/department goals and objectives, business initiatives, and supporting financial plans and budgets; complies with all policies/procedures, codes of practice and organization work standards; assumes responsibility for decisions made; communicates effectively with all in and outside the organization to ensure prompt and proper information exchanges and issue resolution related to the patient experience
• Process improvement: Collaborates with leaders/managers at all levels to charter project teams in support of initiatives. Creates and implements strategies for change management. Develops communication and change management strategies for implementation of program changes. Develops content for and delivers education and training tailored to various audiences at all levels across BJU. Collaborates with others to develop and implement or change processes and programs that connect patient satisfaction and patient experience
• Create a culture of passion and commitment for exemplary patient experience.
• Analyzes patient satisfaction scores and related data; identifies trends and areas of opportunity for improvement; recommends change initiatives to impact those areas
• Is a coach and role model for staff and colleagues creating a work environment that fosters respect, positive morale and engagement; identifies/initiates opportunities to positively impact staff engagement and development; delegates appropriately providing adequate direction and follow-up; demonstrates strategic and critical thinking; makes optimal use of resources; creates a safe work environment; allocates and prioritizes work monitoring performance standards for continuous performance improvement among the PS department.

Other Individual Duties Performed

• Participate in Committees as requested
• Perform Special Projects and other responsibilities as assigned by the hospital management
• Keep the executive team posted of key service excellence.
• Priorities and issues, and to ensure service and operational excellence efforts are on track.
• Ensures best practices resulting from analysis and research are incorporated into leadership and patient rounds.

• Masters degree and/or equivalent combination of education and experience preferred
• Bachelor’s (University) degree or comparable education showing capability of analytical thinking
• Minimum 3 years managerial experience
• Service oriented education
• English/Chinese language ability
• 5-8 years related working experience in a service oriented industry (preferably healthcare)
• If no previous hospital or patient services experience then experience in providing service in another field is required
• Working knowledge of HCAHPS and other patient experience surveys/metrics highly preferred
该单位 HR 近两周的应聘简历处理率: 20%

联系人: 人力资源HR

地    址:北京市朝阳区将台路2号

Pioneering Healthcare in China: United Family Healthcare


United Family Healthcare (UFH) is an international hospital and clinic network that provides private, premium healthcare. Founded in 1997, UFH has remained true to its pioneering vision. All UFH hospitals and clinics provide patients with high quality premium healthcare in a personalized setting, often surpassing the standard of service found elsewhere in Asia or the world.


Beijing United Family Hospital (BJU ...详情

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