- Engage in customer service quality initiatives/projects. - Be familiar with the different methods of payment for all client groups - Responsible to ensure all information is collected and available toinvoice third party payers - Ensure invoices are prepared accurately and present to clients to professionally - Where the client cannot pay all or part of the account escalate to manager - Commitment to ensure that the petty cash is correct for the day; anydiscrepancy has to report to the manager same day - Ensure the transfer of revenue is correctly recorded and signed off; - All adjustments of invoices and all refunds must be documented andapproved by the department manager or the Clinic Manager - Assist patient to complete all necessary documentation for CMS orDirect billing as well as collect copies of all supporting documents - Performing routine cash register / checkout duties without supervision. - Receiving and processing payments in cash, credit card, debit card orother form of payment. - Assisting customers with problems in a polite and professional manner. - Other duties arranged by supervisor.
Requirements: - College degree or above. - Minimum 2-3 year customer service related working experience in aninternational company - Fluent in spoken and written English. - Strong customer service mindset, particularly relating toInternational health care services - Common computer skill (MS office) - Sense of responsibility - Professional appearance/manner - Enthusiastic team player - A natural desire & willingness to assist people of all nationalities - Open to problem solving and confronting challenging situations - Cooperativeness -sharing information – report & approaching anytime - Appetite for learning