岗位职责 • Be ready to greet patients. • Provide excellent services in greeting customers. • Direct patients in the right direction, escort patients as much aspossible • Explain services to patients • Promote the hospital and its services • Interact with patients with any issue, answer patient inquiries andassist patient when required with any issue, • Keep up to date with everything that is happening at UFH in order toinform patients and answer questions thoroughly • Assign medical record number for new patients • Explain registration process to new patients and assist in thecompletion of necessary forms. • Obtain verification of patient’s personal identification uponregistration and financial insurance documents. • Enter mandatory fields of patient information and complete patientregistration in the system. • Track the registration mistakes correction. • Admission, discharge and transfer of inpatients • Assist in scheduling appointments including all satellite clinics • Introduce membership information • Announce codes - Red, yellow, green, pink, blue • Switchboard operator: handling incoming calls, transfers calls torelevant departments, assists in scheduling appointments, providedirections and answer general inquires etc. • Answer general patient inquiries and assist patient when needed, • Take messages on the telephone and make sure they are deliveredimmediately • Keep lobby and front desk tidy and orderly • Act as triage liaison calling the ER Nurse or clerk for medicalissues. • Assist patients by booking airline tickets, hotel rooms, order flowersand providing patient and visitors with local information they mayrequest. • Maintain at least 98% accuracy in daily completeness of mandatoryfields report. • Help send fax, assist patient use public website, and call longdistance calls. • Call security guard and/or Ayi for clinics • Sell gift shop items and flowers • Maintain good working relations with all departments • Other tasks that are allotted by management. • Attend meetings as required. • Keep work area neat and organized • Comply with other assigned work by Supervisor.
Other duties preformed : • Update on call lists, and call the on call physician accordingly. • Maintain sufficient supply of doctor’s name cards and flyers/brochuresin the lobby
Night shift duties also includes: • Check the daily registration accuracy, make the audit report. (whennight shift) • Act as ER clerk when the clerk is off. (when night shift) 任职条件 • Ability to handle multiple tasks at one time; • Friendly and outgoing personality • Excellent oral English and written English; • Intermediate computer skills (Word/Excel/PowerPoint); • Professional telephone etiquette; • Good inter-personal skills • Excellent communication skills • Basic problem solving skills • Be organized • Must be a good team player 职位概述 To ensure patient’s registration data is accurate, greet and assistpatients who visit the hospital or who phone with inquiries or makeappointments. 部门概述 United Family Hospitals & Clinics is a pioneering, internationalstandard healthcare organization in China, our sole mission is toprovide comprehensive, integrated healthcare services in a uniquely warmand caring patient and family service-oriented environment.