Receptionist Administration 前台行政专员-Beijing-01133

面议 北京 经验不限 大专 全职
和睦家医疗 2017-08-22 更新 2017-10-16 截止

Receptionist Administration 前台行政专员-Beijing-01133

• Be ready to greet patients.
• Provide excellent services in greeting customers.
• Direct patients in the right direction, escort patients as much aspossible
• Explain services to patients
• Promote the hospital and its services
• Interact with patients with any issue, answer patient inquiries andassist patient when required with any issue,
• Keep up to date with everything that is happening at UFH in order toinform patients and answer questions thoroughly
• Assign medical record number for new patients
• Explain registration process to new patients and assist in thecompletion of necessary forms.
• Obtain verification of patient’s personal identification uponregistration and financial insurance documents.
• Enter mandatory fields of patient information and complete patientregistration in the system.
• Track the registration mistakes correction.
• Admission, discharge and transfer of inpatients
• Assist in scheduling appointments including all satellite clinics
• Introduce membership information
• Announce codes - Red, yellow, green, pink, blue
• Switchboard operator: handling incoming calls, transfers calls torelevant departments, assists in scheduling appointments, providedirections and answer general inquires etc.
• Answer general patient inquiries and assist patient when needed,
• Take messages on the telephone and make sure they are deliveredimmediately
• Keep lobby and front desk tidy and orderly
• Act as triage liaison calling the ER Nurse or clerk for medicalissues.
• Assist patients by booking airline tickets, hotel rooms, order flowersand providing patient and visitors with local information they mayrequest.
• Maintain at least 98% accuracy in daily completeness of mandatoryfields report.
• Help send fax, assist patient use public website, and call longdistance calls.
• Call security guard and/or Ayi for clinics
• Sell gift shop items and flowers
• Maintain good working relations with all departments
• Other tasks that are allotted by management.
• Attend meetings as required.
• Keep work area neat and organized
• Comply with other assigned work by Supervisor.

Other duties preformed :
• Update on call lists, and call the on call physician accordingly.
• Maintain sufficient supply of doctor’s name cards and flyers/brochuresin the lobby

Night shift duties also includes:
• Check the daily registration accuracy, make the audit report. (whennight shift)
• Act as ER clerk when the clerk is off. (when night shift)
• Ability to handle multiple tasks at one time;
• Friendly and outgoing personality
• Excellent oral English and written English;
• Intermediate computer skills (Word/Excel/PowerPoint);
• Professional telephone etiquette;
• Good inter-personal skills
• Excellent communication skills
• Basic problem solving skills
• Be organized
• Must be a good team player
To ensure patient’s registration data is accurate, greet and assistpatients who visit the hospital or who phone with inquiries or makeappointments.
United Family Hospitals & Clinics is a pioneering, internationalstandard healthcare organization in China, our sole mission is toprovide comprehensive, integrated healthcare services in a uniquely warmand caring patient and family service-oriented environment.
  • 大专

  • 经验不限






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