Service Delivery Manager - Life Sciences Job

面议 四川成都市 6-10年 本科 全职
GE通用电气(中国)医疗集团 2017-08-21 更新 2017-11-13 截止

Service Delivery Manager - Life Sciences Job

Role Summary/Purpose: Key priorities of Service Delivery Managerincludes:

1. Inbound & outbound

2. Customer satisfaction survey and follow up

3. Tele sales – Drive parts sales

4. Online and onsite customer application training
Essential Responsibilities: - Leading changes in the team to bettersupport business growth
- Develop SOP to drive team productivity and improve quality
- Helping achieve optimum response time for all calls to the Call Center
- Monitoring LS product performance, and improve customer satisfaction
- Resolving customer issues by facilitating a stronginterface/relationship between the TSE, Field Service, Modality andApplications
- Linking with the TSE and Modality groups to drive product quality andserviceability
- Develop team to provide online or onsite application training tocustomer according to customer request
- Providing technic training to team members, coach and develop team inboth technical expertise and customer centricity
- Develop tele sales team to achieve sales target.
- Engaging LEAN Six Sigma methodology into team services
Qualifications/Requirements: BA/BS degree in engineering or LS relatedmajors
At least 5 years of leadership experience in corporate world or military
At least 3 years’ experience in a Field Service or Call CenterEnvironment
Ability to develop and execute multiple priorities and approaches tomeet objectives
Exceptional interpersonal skills
Additional Eligibility Qualifications:
Desired Characteristics: 1. MBA
2. Proven leadership and ability to orchestrate resources and motivateteams
3. Experience in managing a P&L
4. Strong business acumen
5. An inclusive leader that builds a connection to the workforce throughpersonal involvement and trust
6. Proven ability to influence and drive change through exceptionalwritten and verbal communication skills
7. Demonstrated tendency to challenge the status quo and drive constantimprovement in process and ability to achieve organizational goals
8. Understanding of customer/marketplace and drivers that influencecustomer behavior
9. Previous direct report management/leadership experience
10. Ability to resolve complex issues within functional area and/or areaof expertise
11. Direct customer relationship experience
12. Proven ability to effectively communicate across a distributedworkforce
  • 本科

  • 6-10年



Zhang Fan



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