职位概述 A Customer Care Specialist (CCS) represents the Commonwealth of UFH inresponding to a variety of complex inquiries. A CCS must at all timesmaintain a positive image of UFH while disseminating thorough andaccurate information in a professional manner.
岗位职责 1. Identify customer needs and interpret UFH information to thecustomer’s level of comprehension 2. Present a professional and courteous image to representcustomer-focused UFH standards 3. Use proactive listening skills and probing techniques to betterunderstand the customers’ perspectives, behaviors, and motivations 4. Balance quality and quantity; provide information accurately andprofessionally in a timely fashion in order to assist the maximum numberof customers 5. A CCS must collect accurate customer information and can input intosystem accurately 6. Display a positive attitude while meeting or exceeding the demands ofa given situation, task, or performance standard 7. Remain calm and professional during stressful circumstances 8. Conduct self in a manner that maintains harmonious workingrelationships 9. Act with integrity and professionalism at all times
1. Willing to take responsibility, integrity 2. Minimum one year customer service in a call center environment, ortwo years of general customer service 3. Must be able to actively listen, ask probing questions, andcommunicate in clear and understandable terms without relying onscripted responses. 4. Experience solving complex and escalated customer situations 5. Hospital working experience will be preferred 6. Want to have long-term development in call center industry 7. No limitation to age and sex 8. Ability to handle multiple tasks and able to work under pressure andin a fast pace working environment 9. Excellent oral and written English and Chinese. 10. Good computer skill. 11. Professional telephone etiquette. 12. Good customer service skill. 13. Caring in mature manner nature, organized and service oriented. 14. Has positive good working attitude and be willing to take challengedwork 15. Good command of both English and Chinese. 16. Computer skills—basic computer skills including e-mail, MS program,word and excel. 17. College degree, higher education preferred.