Japanese Patient Services Officer/日语客户服务专员

5,000-5,999 山东青岛市 1-2年 本科 全职
和睦家医疗 2017-08-24 更新 2017-10-26 截止

Japanese Patient Services Officer/日语客户服务专员

Core duties:
• Provide excellent services in greeting customers.
• Direct patients in the right direction, escort patients as much aspossible
• Explain services to patients
• Promote the hospital and its services
• Interact with patients with any issue, answer patient inquiries andassist patient when required with any issue,
• Answer phone calls related to the patient services issues or help withany other requests (lab test results, medication refill, billing issues,medical record copies, etc)
• Assist in scheduling appointments including all satellite clinics
• Maintain a thorough knowledge of hospital charges/ discounts/packages/ facilities/ special events etc.
• Assist patients by booking airline tickets, hotel rooms and providingpatient and visitors with local information they may request.
• Maintain good working relations with all departments
• Ensure that comments and complaints are properly logged and acted uponby trying to avoid any patient leaving the hospital dissatisfied.Solicit assistance from the Patient Services Manager when needed.
• Identify VIP and regular patients and develop rapport to offerpersonalized service
• Daily visit inpatients, rounding and assist on their needs
• Help inpatients to get any type of services desired (visa extensions,hair dresser, etc)
• Be alive to new ideas which could benefit the hospital and seekopportunities to continually improve patient service
• Attend meetings as required.
• Participate in the different initiatives going on in the hospital
• Flexibility take variety of shifts based on the department need
• Flexibility to be on call and work on weekends
• Assist patient services manager on projects and new initiatives
• Other tasks that are allotted by management.

• Excellent oral Japanese and written Japanese/日语口语及书面语均优秀
• College/University or above.
• Two years working experience in hospitality, customer service, patientcare or related fields.
• Good English language ability
• Good inter-personal skills
• Excellent communication skills
• Friendly and outgoing personality
• Open mind and proactive thinking
  • 本科

  • 1-2年


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