行政助理/客服专员 (实习生/应届生亦可)

面议 北京 经验不限 大专 全职
和睦家医疗 2017-08-21 更新 2017-12-13 截止

行政助理/客服专员 (实习生/应届生亦可)

职位描述
Responsibilities:
1, Identify customer needs and interpret UFH information to thecustomer’s level of comprehension.
2, Present a professional and courteous image to representcustomer-focused UFH standards.
3, Use proactive listening skills and probing techniques to betterunderstand the customers’ perspectives, behaviors, and motivations.
4, Balance quality and quantity; provide information accurately andprofessionally in a timely fashion in order to assist the maximum numberof customers.
5, A CCS must collect accurate customer information and can input intosystem accurately.
6, Display a positive attitude while meeting or exceeding the demands ofa given situation, task, or performance standard.
岗位职责:
1. 识别客户需求,从专业的客服角度提供给客户准确的信息;
2. 具备客服专业性和礼貌的形象能体现和睦家以客户为中心的标准;
3. 具备积极主动的倾听能力和问询技巧,能更好地理解客户的观点、行为和动机;
4. 即便是在业务高峰期,也可以保证服务的质量和数量;
5. 客服专员必须准确的收集客户信息,并正确地录入系统;
6. 面对超出既定的任务和绩效标准时,能展示出积极的工作态度。

Requirements:
1, Diploma degree or above, no major requirement.
2, Relevant customer care experience or hospital experience ispreference; daily communication in English is preference.
3, Above 4 days working in each week for interns (can transfer toregular staff after graduation).
4, Good communication skill, can work under stress, responsible, activeto learn.

要求:
1, 大专以上学历,专业不限;
2, 有相关客服中心经历及医院工作经历优先,英文能做日常沟通者优先;
3, 实习生每周实习4天以上(毕业后可转正);
4, 良好的沟通能力、抗压能力,具有责任心,乐于学习。
职位要求
  • 大专

  • 经验不限

工作地址

北京

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联系人
人力资源HR

和睦家医疗

医疗/护理/保健/卫生

民营医院 其他

1000~9999人

近两周简历处理率 20%
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