Responsibilities: 1， Identify customer needs and interpret UFH information to thecustomer’s level of comprehension. 2， Present a professional and courteous image to representcustomer-focused UFH standards. 3， Use proactive listening skills and probing techniques to betterunderstand the customers’ perspectives, behaviors, and motivations. 4， Balance quality and quantity; provide information accurately andprofessionally in a timely fashion in order to assist the maximum numberof customers. 5， A CCS must collect accurate customer information and can input intosystem accurately. 6， Display a positive attitude while meeting or exceeding the demands ofa given situation, task, or performance standard. 岗位职责： 1． 识别客户需求，从专业的客服角度提供给客户准确的信息； 2． 具备客服专业性和礼貌的形象能体现和睦家以客户为中心的标准； 3． 具备积极主动的倾听能力和问询技巧，能更好地理解客户的观点、行为和动机； 4． 即便是在业务高峰期，也可以保证服务的质量和数量； 5． 客服专员必须准确的收集客户信息，并正确地录入系统； 6． 面对超出既定的任务和绩效标准时，能展示出积极的工作态度。
Requirements: 1， Diploma degree or above, no major requirement. 2， Relevant customer care experience or hospital experience ispreference; daily communication in English is preference. 3， Above 4 days working in each week for interns (can transfer toregular staff after graduation). 4， Good communication skill, can work under stress, responsible, activeto learn.