⚫ 负责圆和健康中心的宾客服务工作，包泳池、健身中心及水疗中心等区域 。 Responsible for the delivery of all recreational guest services,including the swimming pool, gym and Spa. 在圆和，要让我们的客人感到尊贵及尊重。为了达到这个目标，我们需要你展现圆和礼， 同时还要： At Circle Harmony, we want our guests to feel exalted and respected. Tohelp them we need you to offer intuitive Circle Harmony hospitality and: ⚫ 尽显圆和礼仪 – 向客人展示我们标志性的微笑礼及鞠躬礼，谦恭得体的照护好我们的客 人。 ⚫ 表达尊重认同 – 通过为客人提供量身定制的服务来认知客人，顺应客人偏好，从而彰显客 人独特性的尊贵身份。 ⚫ 超越客人期望 – 主动服务，提供高效准确的服务，力求超越客人期望。 ⚫ Show Etiquette – by greeting our guests by extending the spirit of oursignature welcome and indulge them in hospitality. ⚫ Respect and Recognize – by recognizing guests’ status by customizingservice and adapt to guest preferences making them feel a cut above the rest. ⚫ Help Accomplish – by fully understanding our guests’ business andsocial engagement needs, and take pro-active action to exceed theirexpectations by efficient and accurate services.
【工作职责与任务 Job Responsibilities】 ⚫ 提供所有对客康乐及水疗服务。 Responsible for the delivery of all recreational guest services ⚫ 负责所有对客服务的安全。 Responsible for the safety of all guest services. ⚫ 部门的产品及服务的销售工作。 与 康乐部运营经理一起完成康乐部的经营指标和销售业绩指标。 Deliver the sale and promotion of departmental products and services.Assist and work with Operations manager to achieve business and sales budget.
【岗位说明书 Job Description】 ⚫ 保持与酒店方的良好沟通，遵守酒店和企业指导方针（如标识指导方针安全指导方针 等）。 Maintain good communication with the Hotel, comply with all Hotel andcorporate guidelines (signage guidelines, safety guidelines, etc.). ⚫ 向客人提供高品质的服务向客人提供高品质的服务，确保客人满意度。 Deliver high quality service to ensure the guest satisfaction. ⚫ 遵守部门清洁和保养规定。遵守部门清洁和保养规定。 Adhere to departmental cleaning and maintenance programs. ⚫ 按要求参加会议按要求参加会议及培训及培训。 Attend meetings and trainings as required. ⚫ 与同事保持良好沟通，服从上级领导的工作安排与同事保持良好沟通，服从上级领导的工 作安排。 Keep good communications with team members. Obey the work arrangement ofteam leaders and managers.
【任职资格 Job Qualifications】 技能要求 Required Skills ⚫ 拥有在与他人交往时大多数时间所使用的沟通技能。 Communication skills are utilized a significant amount of time wheninteracting with others; demonstrated ability to interact withcustomers, employees and third parties that reflects highly on the brandand the Company. ⚫ 具有出色的沟通能力具有出色的沟通能力。 Good communication skills. ⚫ 熟练使用微软办公软件熟练使用微软办公软件。 Proficient in the use of Microsoft Office. ⚫ 具有解决问题和组织能力具有解决问题和组织能力。 Problem solving and organizational abilities. 学历 Qualifications ⚫ 酒店管理或相关专业的大专学历或专业证书酒店管理或相关专业的大专学历或专业证书。 Diploma or Vocational Certificate in Hotel Administration, HotelManagement or equivalent 经历 Experience ⚫ 2年相关工作经历，年相关工作经历，或与此相当的教育和相关工作经验结合的背景。 2 years related experience or an equivalent combination of education andrelevant work experience.