岗位职责 1. • Develop, document, and implement workflows across the UFHHorganization, including but not limited to processes for: 2. o Booking and confirming appointments at UFHH 3. o Dispatching nurses for UFHH appointments, including routing 4. o Maintaining vehicles and scheduling drivers 5. o Entering information into TrackCare 6. o Responding to patient issues, complaints and suggestions 7. • Managing the day-to-day operational issues at UFHH 8. • Manage a small team of operations staff 9. • Constantly improve UFHH operations to make them more efficient andcustomer-friendly 10. • Work with marketing to combine UFHH visits with marketingopportunities 任职条件 1. • Bachelor’s degree or above, master’s degree preferred 2. • Completely bilingual—Chinese and English 3. • References from previous employer 4. • Healthcare industry experience preferred 5. • Proactive, self-starter 6. • Excellent English 7. • Communication skills - written and verbal 8. • 3-5 years experience in operations and process management 职位概述 Develop and implement overall operations for United Family Home Health,including logistics of home nursing visits, vehicle management, IToperations, and workflows within UFHH. Manage the day-to-day operationalaspects of UFHH.