Assistant Quality Manager-北京

- MAJOR RESPONSIBILIES 主要职责 1) Quality Management • Support GM, Deputy GM and Medical Director to oversee the Quality Governance Framework for RHBJ • Be the Secretariat for 2 highest level Quality meetings: Hospital MQA and MACC meetings  MQA: Prepares agenda and minutes meetings Collate and monitor Dept. Clinical KPIs and ensure timely submission Tracking and follow -up for action items Offer improvement from a Quality Dept. perspective  MACC: • Prepares agenda and minutes meetings • Prepare Case Reviews with Clinical/Medical Director • Identify Gaps in Quality Management via Root Cause Analysis • Offer improvements from a Quality Dept. perspective • Monitors and maintains all Hospital Clinical Quality Data, eg: Clinical Incident Reports, Hospital and Dept. quality data/KPIs; Sentinel Events and Near Misses; Customer satisfaction surveys; Entity Risk Assessment-KRIs data collection; SR Report and ERA Report data reporting，etc. • Formulation of Quality Management SOP for RHBJ, Incident reporting process and SOP • Assist in the development and administration of medically required informed consent and medical record forms. • Oversee Infection control and medical record quality management in hospital • Oversee drills and improvement of emergency plans within hospital (Code policy) 2） Quality Improvement Projects (QIP) • Executes QIPs in collaboration with HODs, team leaders to improve clinical quality using PDCA methodology • Provide advice and training to HODs on QIP • Provide hospital quality management training when required and quality training for new staff orientation 3) Reaction to Event report and/ Customer Satisfaction Alert • Report to related department HOD and assist with improvement plan and implements • Continue to monitor to assess if QIP needed • Patient communication if required 4) Internal Audit • Conduct spot internal audit on clinical quality matters as advised by Clinical/Medical Directors 5) Hospital Annual Inspection • Collaborate with Ops and Regulation to prepare necessary documentation for Audit inspection • Collaborate with Ops and Regulation to prepare presentation data for Audit inspection 6) Any other tasks assigned by Reporting Line Leadership - COMPETENCIES 能力要求 • Educational background: Bachelor degree or above, majoring in medicine, nursing, health career management • Professional knowledge and skills: Familiar with the rules and regulations of hospital management, understanding of medical policies, laws and regulations, good communication skills and teamwork spirit. • Knowledge of medicine, management, law and related skills, with organizational and decision-making ability. • Work experience: 5-10 years of hospital management or related work experience。 Specific duties include formulating and implementing quality control plans, inspecting, supervising and guiding medical quality, training and assessing quality management personnel • Both Chinese and English