临床个案管理师 Case Manager (MJ001329)

DUTIES AND RESPONSIBILITIES: Coordination of patient care 1. Be single point of contact and manage all aspects of new and existing patient queries 2. Identify and develop relationships with personnel in departments involved in the care of patients. 3. Facilitate new patients medical visit by reviewing records and applications in advance 4. Coordinate services need to be provided include but not limited to arrange resources, set schedule, transportation and escort. 5. Master services and be able to introduce and offer the correct services to patients and their families 6. Assess treatment needs, develop, monitor, evaluate treatment plan and progress for cancer patients according to physician and nursing’s treatment plan 7. Monitor cases by checking patients’ attendance; evaluating patients’ experience. 8. Maintain patients’ records by reviewing case notes; logging events and progress 9. Ensure appropriate health information and education about their diagnosis and treatment plan. 10. Engage patients and their families to be part of the treatment process to the degree their desire 11. Develop and responsible for patient support groups and patient educational workshops Communication between patients and other healthcare professionals 1. Develop effective working relations and cooperate with other healthcare professionals and patients/their families throughout the entire case management process to ensure the achievement of quality care and best possible outcomes for patients 2. Participate and communicate patients’ progress in interdisciplinary meetings Support patients financial decision making process 1. Assess the needs of patients to enable the most appropriate provision of services in a timely and cost effective manner 2. Provide financial counselling for all patients; initiate and follow up GOP requests 3. Enhance and achieve new patient treatment conversion and existing patients’ retention target set by service units 4. Develop plans to optimize and improve conversion ratios