和睦家医疗

Medical: • Demonstrate professionalism and positive attitude to ensure high-quality customer care. • Coordinate care plans with nursing, physicians, physiotherapy, and multi-service teams. • Educate patients/families on prescribed treatment plans during initial visits and follow-up calls. • Organize case presentations to share clinical insights with oncology team; collect and analyze outcomes data. • Lead multidisciplinary approach for complex case studies. Logistical: • Serve as first contact for new patients; conduct comprehensive nursing assessments. • Screen referrals, provide regular written updates, and address patient/family questions. • Manage patient admission timing with inpatient ward. • Collaborate with Oncology service-line administrator on patient issues. • Participate in marketing promotions as needed. • Coordinate and monitor external medical referrals. • Provide on-call telephone support for symptom management and urgent evaluations. • Coordinate local hospital transfer cases. • Oversee overall case management, including operations and treatment arrangements. • Update operation reports weekly. • Build relationships with local consultants to expand outreach oncology consultations. Financial: • Propose patient-centered activities or special payment arrangements with justification. • Work closely with finance, pre-cert, and third-party payers to ensure accurate communication. • Liaise with families on financing in coordination with Finance and Pre-cert. • Support frontline financial staff in communication with medical team, patients, and payers to improve efficiency and outcomes. • Lead and support department growth through proactive coordination, decision-making, and innovation. Qualifications: • Nursing diploma (bachelor’s preferred). • 1+ year nursing experience (critical/emergency care); case management experience preferred. • Registered Nurse in China. • Bilingual English/Chinese mandatory; additional language a plus. Skills: • Strong English/Chinese communication. • Ability to work across all organizational levels. • Initiative, problem-solving, and decision-making. • Outgoing yet diplomatic. • Coordination, organization, teaching. • Evidence-based, patient-centered philosophy. • Multitasking ability. • Proficient in Word/Excel/PowerPoint. • Professional phone etiquette. • Strong interpersonal skills and team player.